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FAQ


Who is Matushka Apothecary?

Answer:

Matushka Apothecary is a brand that specialises in creating skincare products designed to enhance your well-being and connect you with the elements of Earth, Water, Fire, and Air. Our products are crafted to encourage self-care rituals and a deeper connection with nature.

What makes Matushka Apothecary products unique?

Answer:

Our products stand out because they are inspired by the natural elements and are made with a commitment to quality, eco-sustainability and purity. We use natural ingredients that nourish the skin and promote holistic well-being, making each product a unique and transformative experience.

Are your products cruelty-free and environmentally friendly?

Answer: 100% YES!!. We are committed to ethical practices and sustainability. Our products are cruelty-free, and we use eco-friendly packaging whenever possible.
Who are your products designed for?

Answer:

Our products are intended for women and new mothers, who value holistic wellness, natural ingredients, and self-care rituals. We offer a range of skincare solutions to cater to their needs and desires. We also have unisex products for bith men and women.

Can I use Matushka Apothecary products if I have sensitive skin?

Answer: Yes, absolutely! Our products are formulated with natural ingredients and are suitable for various skin types, including sensitive skin. However, it's always recommended to perform a patch test before applying any new skincare product extensively.


How do I incorporate Matushka Apothecary products into my self-care routine?

Answer:

We encourage you to create a sacred self-care ritual with our products. Start by selecting products that resonate with the elements that speak to you. Apply them mindfully, taking time to connect with the experience and the natural world around you, within and outside of you.

Do you offer international shipping?

Answer:

We currently only offer international shipping to NZ. We are planning to expand in the future, please sign up to our mailing list to receive the updates.

Can I return or exchange products if I'm not satisfied?

Answer:

Yes, we have a return and exchange policy. We offer 30 DAY MONEY BACK GUARANTEE so If you're not satisfied with your purchase, please contact our customer service team for assistance. We want you to have a positive experience with our products.*

Please note: for the exchange we can only offer it in case the product is damaged or faulty and only if it is still sealed and in the original packaging.*

How can I stay updated with Matushka Apothecary's latest offerings and promotions?

Answer:

To stay informed about our latest products and promotions, you can sign up for our newsletter on our website. Additionally, follow us on social media for daily inspiration and updates. Links are found at the bottom of our website. @matushka_co.

Do you have a loyalty program or rewards for returning customers?

Answer:

Yes, we do! We have a loyalty program to reward our returning customers. You can earn points with each purchase, which can be redeemed for discounts on future orders.